When a refund is possible
A refund may be available when the service was not activated and cannot be used due to an issue on our side.
- ✓ The eSIM has not been activated
- ✓ The request meets the stated conditions
Order cancellation
You may request cancellation and a refund before the eSIM has been activated or used.
Unused or incomplete eSIM
If the QR code was not received or the eSIM does not work for reasons on our side, contact us within 30 days.
- ✓ We will check the situation
- ✓ We will offer a solution or refund
Technical issues
Please contact support first so we can troubleshoot the connection and verify the service.
Processing times
Requests are reviewed as soon as possible. Approved refunds normally reach the original payment method within the provider timeframe.
How funds are returned
Approved refunds are returned to the same payment method used for the purchase.
◇ Our goal is clear, fair rules and a safe, comfortable experience with SIMORA.